FAQ
|
 How does it work?
You are assigned a personal chat address that you should add wherever your contact phone number appears. It will look similar to this:
nchatt.com/JohnDoe
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Must I be in front of my PC to use it?
No. When you are not in front of you main computer you can access your
 from your mobile phone or other mobile device.
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How much does it cost?
- Standard Serice
- if you only need a "Chat" icon added to your web page
- Only $
/ month
($10
one time setup fee)
- Enhanced Service
- business service that includes the Standard and Special features
- Only $
/ month
($25
one time setup fee)
- Team Service
- business service that includes Standard, Special, and Team features
- Only $
/ month
($39
one time setup fee)
- Consumer Service
- for non-business individuals who want to maintain social distance in the personal life and business dealings.
- Only $19
/ month
($5
one time setup fee)
|
How can I pay?
We accept major credit cards. You can choose if you want month-to-month or annual billing.
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Is it easy to use?
Opening a window to communicate with you is very easy.
- When someone sees your
address on your business card, sign, or brochure, all they have to do is to type it into their web browser.
- When someone sees your
link in your email signature, they only have to click the link.
- When someone sees your "Chat With Me" icon on your website, they merely click the link.
|
Do people have to download anything to communicate with me?
Nothing.
is browser based, so whenever someone wants to communicate with you they merely type your
address into their browser.
There is absolutely nothing for them to download.
|
Can I send things that are not pre-loaded?
Yes. There is an "On The Fly" option that allows you to send items that are not pre-loaded to your recipient's communications window.
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Is it easy to pre-load items?
Pre-loading has been made super easy for you. It boils down to point and click.
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What is the difference between Enhanced Service and Standard Service?
Enhanced Service allows you to send images, web pages, documents, and slide shows directly to your recipient's chat window.
Therefore there is nothing for them to type into their browser to view what you want them to see.
Additionally, your recipient will be able to send documents back to you via the chat window, as well as navigate within the web
pages that you send, including signing your secure web pages within their chat window.
Standard Service is for those who only need a chat window for their website. Your recipient will able to open a communication window
with you from their phone, computer, or any mobile device whether they are on your website or not.
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What are the benefits of Team Service?
Team Service is for situations where there are several agents working for an organization. Each agent will sign up for their own
setup and when 10 or more
of your agents have signed p, your monthly net chat fee is reduced to zero.
A standard package of images, web pages, documents, and slideshows can be created that will automatically become a part
of the pre-loaded items that are available to your agents. Agents still have the ability to add custom items that they feel will
be important to have on hand for the the people with whom you speak.
You can schedule a training session with
customer service to do a group demonstration with your agents to explain to them how to sign up and how to get the best use out of it
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Must I sign a contract?
No.
is provided on a month to month basis.
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How do I signup?
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